BitMEX acknowledges having leaked personal data from thousands of users.
The BitMEX exchange, focused on products derived from Bitcoin, acknowledged this Friday, November 1 that it leaked data from thousands of users of the platform after sending a general update email containing information about people using the platform.
In the statement, the company indicates that it has acted immediately with the idea of containing the problem, and without further details ensures that it is taking steps to understand the scope of the situation.
“Our team has acted immediately to contain the problem and we are taking steps to understand the scope of the impact. Rest assured that we are doing everything possible to identify the root cause of the failure and we will contact the users affected by the problem.”
“The privacy of our users is a priority and we are very sorry for the concern this has caused to our users.”
Twitter user Matt (@vanalli) suspects that BitMEX employees made a mistake sending mass emails, forgetting to place the recipients of the email newsletter in a hidden copy, thus compromising the security of the users of the platform, whose Data is now exposed.
“How is that possible? Are they sending their emails to customers manually? How is a normal email, without CRM or third-party software? That’s crazy. How are they handling customer data?” Matt asks in a tweet.
The alleged error incurred by the company means that anyone can see the email addresses of the recipients, which is a problem if it is taken into account that they could be used by hackers and scammers who already know that those addresses are used to start session on the platform.
Jake Chervinsky, a cryptocurrency lawyer, tweeted: “BitMEX has just annoyed its users in the most scandalously incompetent way you can imagine: forgetting to use a hidden copy in mass email. Someone must already be cleaning your desk.” .
Some users tweeted screenshots with the mailing lists received, while others recommend that users change their email accounts, since their addresses are compromised. The Binance exchange house encouraged its users to change their emails, although it did not explain whether this was due to what happened with BitMEX.
A similar situation occurred last July when a report by the network-focused website security researchers, vpnMentor warned of a leak of private data from users of the YouHodler-backed cryptocurrency lending platform, although at that time the company reported that the leak was not directly related to its database, so these records did not contain confidential information and no one was affected.
In August the hackers attacked Binance and demanded 300 bitcoins in exchange for retaining 10,000 photos with the data known to your client (KYC) of the users of that platform.
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